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1998
First National Security Corporation - Beaumont, Texas
IVR / CALL CENTER PROJECT
Developed, Installed & Staffed Automated Call Center
startup operation.
Co-developed
Interactive Voice Response (IVR) Telephony Software Application
Fully
Integrated the IVR product with Telemagic Contact Management Software
Created 20
Proprietary Screens for Mortgage Based Call Center Industry in FoxPro
Development / integration of operations and marketing strategies for several divisions: mortgage, acquisitions and
software marketing.
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